The SOR Difference
The rugged quality and durability of SOR products have been at the center of the company’s global success in measurement and control for many decades. Why? Because our field personnel and customer service representatives take the time to listen to what you specifically need to get the job done. Often that results in taking a standard product and re-designing it to fit your individual application. At SOR, flexibility is nothing out of the ordinary – it’s how we do business every day. In fact, most of the products we deliver are made to order. And with our in-house machine shop and on-staff engineers, flexibility moves with even greater speed.
Honesty – It’s no secret why our current customers keep coming back. SOR delivers the most reliable products backed by the most impressive warranties in the industry. And unlike many companies that try to sell you a more expensive product, we give you exactly what it takes to get the job done. If you don’t need the extras, we’ll be the first to let you know. To sum it up, we’re easy to do business with.
Flexibility – SOR field personnel and customer service representatives take the time to listen to what you specifically need to get the job done. Often that results in taking a standard product and re-designing it to fit your individual application. At SOR, flexibility is nothing out of the ordinary – it’s how we do business every day.
Once we find an exceptional employee, we hold on tight. And once they’re part of the team, SOR employees seldom leave. We have many employees who have worked at SOR for more than two decades, and we believe their dedication and service should be recognized. When you speak to one of our customer service representatives, you’ll quickly discover that they know what they’re talking about. That’s because the average SOR customer service rep has been with us for more than a decade.
What People are Saying About SOR
In an age where many companies are facing economic challenges, SOR is expanding. Approximately 65% of all the products we manufacture are exported outside North America. Despite the recent economic downturn, SOR has not only survived but thrived, and several publications have taken notice of our success. The Kansas City Star included SOR in a feature article that focused on successful suburban businesses,
The success of SOR is also featured in the “TEN” magazine – the official publication of the Federal Reserve’s 10th district.
At SOR, you won’t find a more concerned and caring group of people. Several times a year we’ll serve breakfast or hold a bake sale (SOR employees are really good cooks, too!) with the proceeds going to help a local community, church or school build a new playground or baseball field. Employees are constantly organizing efforts to fight life-threatening diseases or provide food and clothing to the needy. One SOR employee recently hiked 12.5 miles through the Grand Canyon to help raise funds for the Leukemia and Lymphoma Society.
Most of the employees at SOR have worked in other parts of the shop. This cross-training builds teamwork because they know what to expect from other stages of the production process. (It also results in a better product.) Management is also focused on the team concept. Employees are empowered to do their jobs and encouraged to suggest ways to improve. Leadership is committed to always being available, approachable and willing to listen.