Customer Service

At SOR, our commitment to customer service is second to none. Our focus is on meeting and exceeding your needs – custom engineering the highest quality, most reliable products on the market, and delivering them to you on time, as promised. And SOR’s Quality Management System constantly monitors customer satisfaction to make sure we continue to deliver “quality on time.”

When it comes to serving our customers, we add a personal touch that’s not often found in today’s icy, frenetic business world. Give us a toll-free call at 800-676-6794 and something very strange happens – an actual person will answer the phone. You won’t have to press 1 or 2 for English or Spanish, you won’t have to scramble for your party’s extension, and you won’t have to “listen carefully because our options have changed.” The receptionist will direct you to the person you need to talk with, and she’ll do it promptly and courteously.

 

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